Operational work lives in several systems, email, and private trackers. Whenever someone needs to know what is in flight or what is blocked, they have to ask around or piece together a picture by hand. Status is what people remember, not what the systems show.
The current fragmented workflow
- Work items live across multiple tools and inboxes
- Status is maintained manually and drifts out of date
- Blockers are discovered only when someone follows up
- Ownership is unclear and handoffs are informal
- Leadership asks for a status and someone assembles it by hand